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Tel: 01224 576990 Fax: 01224 210132 Email:

22 January 2018
Feedback / Complaints


Building strong relationships with our members is important to us. Sometimes things can, and do, go wrong and when this happens we encourage members to tell us about it so we can aim to put things right. If you want to make a complaint - whatever it's about - you can get in touch in the way that suits you and we'll look into the problem.

By phone: Call us on 01224 576990

Online: Complete our online form below. Please fill in the requested details and click submit.

In person: Visit the office and speak to a member of staff. 

In writing: To Grampian Credit Union, 224 Holburn Street, Aberdeen, AB10 6DB.

If you're still not happy: If we can't put things right to your satisfaction, you can ask the Financial Ombudsman Service to look at your complaint - provided you have tried to resolve the matter directly with us first. We hope you won't need to contact the Financial Ombudsman Service but if you do, please find their contact details below:

The Financial Ombudsman Service

Exchange Tower


Telephone: 0800 023 4567 

Email:     Website: 

Please complete all your details in the form below, and click submit when you have finished.

Feedback / Complaints
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Grampian Credit Union Tel: 01224 576990 Fax: 01224 210132 Email: Web:
Authorised by the Prudential Regulation Authority & regulated by the Financial Conduct Authority & the Prudential Regulation Authority. Firm Reference no. 213701